Terms and Conditions
PRIVACY and COPYRIGHT
Any personal information that you provide to us including your name, address, telephone number and email address will not be released, sold or rented to any entities or individuals outside of Tip You’re It!.
All photography and content on this website are copyright and owned by Tip You’re It!. Please contact us if you would like to use any photographs or material as any unauthorised use of photographs and material is prohibited.
Tip You’re It! does not collect or record any credit card details you may provide when purchasing products from the Tip You’re it! website. Your credit card details are processed by our Australian Payment Processor, PayPal, which is linked to our banks merchant account.
All pricing is in Australian Dollars (AUD) and includes 10% GST. Tip You’re It! reserves the right to change pricing at our discretion and without notice.
There are several options available to you when it comes to ordering. Tip You’re It! accepts orders via our online store, over the phone on 02 6262 6442 or via email at firstname.lastname@example.org
We accept credit cards via Paypal and Direct Bank Deposit. Please contact us at email@example.com if you would like to arrange a direct deposit payment.
Orders will be dispatched once your payment has been confirmed.
AVAILABILITY & BACKORDERS
From time to time items that are listed as in stock may in fact not be. We apologise if this situation does occur and will contact you within 24 hours to offer you a refund, or discuss placing the item on back order for you or offering you a suitable alternative.
Some items listed on the site may be special order items. In the case that you have ordered a product that falls into this category we will contact you within 24 hours to notify you of this and discuss the estimated delivery time. At this point you can decide whether to continue with your order or cancel it and receive a full refund.
Shipping within Australia
• Orders will be dispatched with 24 hours of placement or the next business day.
• A flat rate of $10.00 shipping is charged on all orders for all clothing, toys and soft furnishings*
• Order are shipped via Australia Post Eparcel or Express Post on request (tracking number included)
• In most cases orders will be received within 1-2 business days of shipping. Bulky items or deliveries to remote locations may take longer.
Please Note: *Larger items are measured on the cubic weight and may incur an extra fee. If an extra fee is payable we will contact you to confirm payment before your order is dispatched. You will then have the option of changing or cancelling your order.
Shipping outside of Australia
• Orders will generally be dispatched within 24 hours of placement.
• Order are shipped via Australia Registered Post (tracking number included)
- Generally orders will be receive within 3 – 10 working days, although certain destinations may take longer.
- Items shipped internationally are not insured against loss or damage.
International shipping costs will be quoted on a per order basis.
RETURNS & EXCHANGES – FURNITURE & HARD GOODS
All furniture and hard goods sales (including mattresses) are final. No returns or refunds will be accepted for change of mind.
Please note that colours may vary from the image on your screen to the actual item. If you have any questions or concerns regarding the colour of your item please contact us before making your purchase. Items will not be accepted for refund or return on the basis of colour or finish.
Please note that furniture made of wood will have natural variations in the wood grain and tone. Furniture items made of wood will not be accepted for return or refund on the basis on the natural properties of the wood.
RETURNS & EXCHANGES – CLOTHING & SOFT GOODS
Tip You’re It! want to make sure that you are satisfied with your purchases. So if for any reason an item is not what you expected, the wrong colour or size or you’ve simply changed your mind it can be returned for an exchange or a credit note (valid for 6 months).
Please note that an item will only be accepted for exchange or credit note under the following conditions:
• The item is unused, unworn and in brand new condition with packaging intact and the original labels attached.
• A copy of a valid receipt is included with the return.
• The item is returned within 14 days of receiving your items*
*Please contact us directly at firstname.lastname@example.org or 02 6262 6442 if your item was a gift to discuss exchange options.
Please note all additional postage is at the expense of the customer – and your credit will only be for the value of your purchase. Postage charges will not be refunded due to a change of mind or cancellation of order.
Tip You’re It!
Unit 5/18 Lonsdale St
Braddon ACT 2612
Please Note: We do not accept exchanges on orders shipped outside of Australia. All orders shipped outside of Australia are final.
FAULTY ITEMS & DAMAGES
All items are thoroughly checked before sending and packaged with care. In the unlikely event that you receive an item that is faulty or damaged please contact us at email@example.com or 02 62626442 and we will organise a replacement for you.
Please Note: Faulty and damaged items are subject to the same conditions as returns and exchanges. If you receive a package which is visually damaged or opened insist that this is noted with the carrier before signing for your order.